Terms of service

OVERVIEW

Welcome to INNEST EU Store! The terms “we”, “us” and “our” refer to company Sierra Mango, s.r.o. Sierra Mango, s.r.o. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). INNEST EU Store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or jurisdiction of residence.

To use certain Services, you may be asked to provide information such as your email address, billing, and shipping information. You represent and warrant that all information provided is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS

We make every effort to display product colors and images accurately. However, we cannot guarantee that your device’s display of any color will be accurate.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

For EU consumers: These provisions do not affect your statutory rights regarding the legal guarantee of conformity for goods.

SECTION 3 - ORDERS AND CONTRACT FORMATION

When you place an order, you are making an offer to purchase. The contract is only concluded when we send you a confirmation email or ship the product. We reserve the right to decline or cancel orders for legitimate reasons (e.g., stock errors, pricing inaccuracies, or suspicion of fraud).

Right of Withdrawal: If you are a consumer in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason, in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices include VAT where applicable but do not include shipping, handling, or customs charges unless stated otherwise. The price charged will be the price in effect at the time the order is placed.

You agree to provide current, complete, and accurate purchase and account information. You represent that you are authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

While we provide estimated delivery times, these are not guaranteed.

Note on Risk: For consumers within the EU, the risk of loss or damage to the products passes to you only when you (or a third party indicated by you) have acquired physical possession of the goods.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services and all content (trademarks, text, images, etc.) are owned by Sierra Mango, s.r.o., its affiliates, or licensors and are protected by Slovak, EU, and international intellectual property laws. You are granted a limited, non-commercial license to use the site for personal shopping purposes only.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools (like payment processors) or links to third-party websites. We do not monitor these and are not liable for any issues arising from your use of these third-party services.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

INNEST EU Store is hosted on Shopify Inc. You acknowledge that Shopify provides the e-commerce platform but is not a party to the sales contract between you and Sierra Mango, s.r.o.

SECTION 9 - PRIVACY AND DATA PROTECTION

Your submission of personal information through the store is governed by our Privacy Policy, which is designed to comply with the General Data Protection Regulation (GDPR).

SECTION 10 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to pricing and availability. We reserve the right to correct these and cancel orders if the information was inaccurate, even after an order has been submitted.

SECTION 11 - PROHIBITED USES

You may not use the site for any unlawful purpose, to infringe on intellectual property, or to transmit viruses/malicious code. Violation of these terms will result in immediate termination of your access to the Services.

SECTION 12 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sierra Mango, s.r.o. shall not be liable for any indirect, incidental, or consequential damages. For EU Consumers: Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under mandatory consumer protection laws.

SECTION 13 - INDEMNIFICATION

You agree to indemnify Sierra Mango, s.r.o. from any claims or demands made by any third party due to your breach of these Terms or your violation of any law.

SECTION 14 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that part shall be severed, and the remaining provisions shall remain in full force and effect.

SECTION 15 - GOVERNING LAW AND JURISDICTION

These Terms of Service are governed by and construed in accordance with the laws of the Slovak Republic.

Consumer Dispute Resolution: If you are a consumer in the EU, you may also have the right to submit a complaint via the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: Sierra Mango, s.r.o. Lermontovova 911/3, Bratislava 831 05, Slovakia. Email: mail@innest.eu Phone: +421 903 235 032 Business Registration (IČO): 36543071 VAT Identification Number: SK2020157381