Privacy policy

Last updated: February 11, 2026

This Privacy Policy describes how Sierra Mango, s.r.o. (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from Innest EU Store (the "Services").

1. DATA CONTROLLER

For the purposes of the GDPR, Sierra Mango, s.r.o. is the Data Controller.

  • Company Name: Sierra Mango, s.r.o.

  • Address: Lermontovova 911/3, Bratislava 831 05, Slovakia

  • Business ID (IČO): 36543071

  • Email: mail@innest.eu

2. LEGAL BASES FOR PROCESSING

Under the GDPR, we process your personal information based on the following legal grounds:

  • Performance of a Contract: To process your order, handle shipping, and provide customer support.

  • Legal Obligation: To comply with tax, accounting, and consumer protection laws (e.g., keeping invoices).

  • Legitimate Interest: To improve our services, prevent fraud, and ensure network security.

  • Consent: For marketing communications (newsletters) and certain types of cookies. You may withdraw consent at any time.

3. PERSONAL INFORMATION WE COLLECT

We collect information that identifies or relates to you, including:

  • Contact Details: Name, billing/shipping address, phone number, and email.

  • Financial Information: Payment card details (processed securely via Shopify/Payment Gateways).

  • Order History: Items purchased, viewed, or added to your cart.

  • Device & Usage Data: IP address, browser type, and how you interact with our store (via cookies).

4. HOW WE DISCLOSE PERSONAL INFORMATION

We share your data with service providers who help us operate:

  • Shopify: Our e-commerce platform provider.

  • Logistics Partners: To deliver your physical orders.

  • Payment Processors: To securely handle transactions.

  • Marketing Partners: If you have consented to tracking/marketing, we may share data with platforms like Google or Meta for targeted advertising.

5. INTERNATIONAL DATA TRANSFERS

Because we use Shopify, your data may be stored in the United States, Canada or other jurisdictions outside the EEA. We ensure these transfers are protected by Standard Contractual Clauses (SCCs) or other recognized legal mechanisms that guarantee a level of data protection equivalent to EU standards.

6. DATA RETENTION

We retain your personal information only for as long as necessary:

  • Order data: Kept for the duration required by Slovak accounting and tax law (typically 10 years).

  • Marketing data: Kept until you withdraw consent (unsubscribe).

  • Account data: Kept as long as your account is active.

7. YOUR RIGHTS (GDPR)

If you are a resident of the EEA, you have the following rights:

  • Right of Access: Request a copy of your data.

  • Right to Rectification: Correct inaccurate data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data.

  • Right to Restrict Processing: Limit how we use your data.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

8. COOKIES

Our website uses cookies to function properly and analyze traffic. You will be presented with a Cookie Banner upon your first visit, allowing you to choose which non-essential cookies (analytics/marketing) you accept.

9. COMPLAINTS

If you believe your data is being handled incorrectly, you have the right to lodge a complaint with the Slovak Office for Personal Data Protection: Úrad na ochranu osobných údajov SR Hraničná 12, 820 07 Bratislava 27 Slovak Republichttps://dataprotection.gov.sk/uoou/

10. CONTACT

For any questions or to exercise your rights, please contact us at: Sierra Mango, s.r.o. Lermontovova 911/3, Bratislava 831 05, Slovakia Email: mail@innest.eu Phone: +421 903 235 032